1. Right of withdrawal: seven days
Because the purchase is made outside commercial premises, article 49 of the Brazilian Consumer Protection Code grants seven calendar days, counted from payment confirmation, to withdraw from the contract.
No reason needs to be given. A request to the contact address in the supplier identification is enough.
2. How much comes back
If the balance of days was not used, the refund is full.
If it was used, the proportion corresponding to the days already consumed is deducted and the remainder refunded. A thirty-day pack with three days used refunds twenty-seven thirtieths of the amount paid.
Extra slots bought on the lifetime plan are refunded in full within the seven days, and the slot is removed from the account.
3. How and when the money comes back
The refund is made by the same payment method, via PIX, to a key held by the purchaser.
The deadline is up to ten business days from the request, save for delays by the payment provider.
Once the refund is processed, the corresponding balance and slots are removed from the account on the same date.
4. After the seven days
Once the withdrawal period has passed, there is no refund of balance for a change of mind. The balance stays valid and usable until it expires.
This does not affect the right to a refund for a defective product: if the program stops working through a fault of ours and the fault is not cured within thirty days, the consumer may demand restitution of the amount paid, under article 18 of the Consumer Protection Code.
5. What is not refundable
A ban, suspension or loss of the Huntera account. The risk of automation is accepted by the user in the Terms of Use, and we have no influence over the decisions of whoever operates the game.
An interruption caused by a change in the game that breaks the program, save for the thirty-day cure period described above.
A computer turned off, without power or without a connection, and any other cause outside the program. The balance is in calendar days and elapses regardless of use.
Termination of the licence for breach of the Terms of Use, in which case the remaining balance is not refunded.
6. How to request one
Send a message to the contact address in the supplier identification, stating your registered email and the transaction identifier.
We confirm receipt and tell you the amount to be refunded before processing it. Any disagreement over the calculation is settled before the money is returned.